Refund policy
📄 Returns & Refund Policy
Last updated: March 31, 2026
At MokshaGoldSculptures, we want you to be satisfied with your purchase.
🔁 Returns
We accept returns within 14 days of delivery.
To be eligible:
- Item must be unused and in original condition
- Buyer must contact us before returning
📦 How to Request a Return
To start a return:
- Email: support@mokshagoldsculptures.com
- Include your order number and reason
- We will provide return instructions within 48 hours
💸 Refunds
- Refunds are processed within 3–5 business days after receiving the item
- Refund will be issued to original payment method
⚠️ Important
- Buyer is responsible for return shipping costs
- Original shipping cost is non-refundable
🚚 Delivery vs Return Window (IMPORTANT FOR PINTEREST)
Our delivery time is 3–7 business days (UK)
👉 The 14-day return window starts after delivery, ensuring full eligibility.
❌ Non-returnable items
- Custom or made-to-order items (unless faulty)
📦 Damaged Items
If your item arrives damaged:
- Contact us within 48 hours
- Include photos
- We will replace or refund